Online FAQ

Delivery Information
STANDARD SHIPPING Shipping orders is now available within peninsular Malaysia only. Our operation hours are from Monday to Friday. Our order cut off ti...
Tue, 21 Jul, 2020 at 9:41 AM
How soon can you deliver my order?
Our order cut off time is 3pm on weekdays (Monday to Friday).  Any order made after 3pm will be considered next day order. Our delivery time is 3 to 5 ...
Tue, 17 Mar, 2020 at 11:22 AM
Dear Customer, We now have Lalamove as one of our alternate courier services. To engage our logistic partner for urgent deliveries, please PM us. ...
Wed, 15 Apr, 2020 at 4:12 PM
I am an existing member. How do I link my account?
We are upgrading our system to serve you better. Kindly email your member details to with the subject “Link Membership”. We wil...
Tue, 17 Mar, 2020 at 10:55 AM
How do I apply for membership?
Hi, thanks for reaching out to us. We are happy that you are interested to be our Wonder customer! For offline customers, please go to any of your neare...
Tue, 17 Mar, 2020 at 10:58 AM
How do I apply for a job position at PWL?
We are happy to welcome you to Pets Wonderland family! First of all, do provide us some further information about yourself so that we can understand you be...
Tue, 17 Mar, 2020 at 11:22 AM
What shipping methods do you provide?
We engage Pos Laju to deliver our orders.  
Tue, 17 Mar, 2020 at 11:23 AM
What payment methods do you accept?
We are upgrading to serve you better. At the moment, we accept e-wallet and internet banking.
Tue, 17 Mar, 2020 at 11:24 AM
How do I collect points?
Member Benefits -    Earn & collect Wonder Point with every RM1 spent (RM1 = 1 Wonder Point) -    Each 100 points can be redeemed for MYR1.00 We a...
Wed, 18 Mar, 2020 at 2:33 PM
Do you have Chinchillas?
Dear Customer, we do not have Chinchillas at Pets Wonderland. 
Wed, 19 Feb, 2020 at 9:59 AM